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Welcome to DolphinPOS Support Center


Instructions to receive remote support

Go to settings icon and click on it. Then, click on control center on the left column and then click on customize controls. Select screen recording and make sure it is right next to red minus sign. Double click the circle home on the iPad. Select the circled box on the right column, hold it and press select TeamViewer and then press 'start broadcasting' below it. Once screen sharing is okay, click home button on the iPad and then select quick support icon. Provide your id number to support representative on the phone to view your screen.




FAQ’s Documents

DolphinPOS Troublehooting Documents

Answers: FAQs Documents

Hardware setup for Bixilon label printer

Answer: Dolphinpos-Bixolon-LabelPrinter-Setup-Guide

DYMO450 Harware setup and Label print user Guide ?

Answers: Dolphinpos DYMO450 label Printer Setup and user Guide

Dolphinpos CouchDB Setup User Guide

Answer: Dolphinpos CouchDB Setup User Guide

Dolphinpos Kitchen Printer LAN Setup Guide

Answer: Dolphinpos Kitchen Printer LAN Setup Guide

Dolphinpos MCPRINT3 LAN Setup Guide

Answer: Dolphinpos MCPRINT3 LAN Setup Guide

DolphinPOS TSYS PAX S300 Setup User Guide

Answer: DolphinPOS TSYS PAX S300 Setup User Guide

Answer: cheatsheet Dolphinpos TSYS PAX S300 Setup User Guide

Firewall changes for CouchDB server Setup to work with DolphinPOS APP

Answer: Firewall changes for CouchDB server Setup to work with DolphinPOS APP

Customer Display Setup Dolphinpos User Guide

Answer: Customer Display Setup Dolphinpos User Guide

Answer: Cheatsheet-Customer-Display-Setup-Dolphinpos-User-Guide




Hardware Setup Guide

1. Hardware setup for Kitchen Receipt printer EPSON TM-U220B
EPSON TM-U220B Dotmatrix Kitchen Printer Setup Guide

2. Hardware setup for Bixilon label printer
Bixilon SPP-L310 label Printer Setup and user Guide

3. DYMO450 Harware setup and Label print user Guide
DYMO450 label Printer Setup and user Guide

4. Hardware setup for mc-print3 Receipt printer
Star mC-prnt3 Termal Receipt Printer Setup Guide

5. Hardware setup for TSYS Pax S300 card procssing terminal
TSYS Pax S300 Setup Guide
TSYS Pax S300 1 Page Setup Guide

6. Local Apache Couch DB Setup Info
Local Apache Couch DB Setup Info

7. Customer Display Setup with DolphinPOS APP
Customer Display Setup with DolphinPOS APP
Open Page Guide for Customer Display Setup with DolphinPOS APP

8. Firewall changes for CouchDB server Setup to work with DolphinPOS APP
Firewall changes for CouchDB server Setup

FAQ’s - Dolphin POS

How can i update my business address and phone number on the receipt?

Answer: go to setup, click on general, and insert your business information which will then appear on the receipt for your customers.

How can i get a batch report auto printed each time a batch is closed?

Answer: go to setup, click on general, then click on auto batch print.

How can i do a refund?

Answer: select refund icon, go to search bar scan or enter receipt barcode number on the bottom of the customer receipt and when you are done that, the receipt should pull up on your right and press refund to give client refund amount back.

How can i do a pay out?

Answer: select the pay out icon, then enter who you are paying to and the amount, and hit save.

How can i do a pay in?

Answer: select the pay in icon, then enter who you are getting paid by and the amount, and hit save.

How can i do a split payment?

Answer: select split button, enter amount for cash and then charge remaining amount as credit.

How can i open cash drawer?

Answer: go to sales screen, select the menu button and press open cash drawer icon.

How can i print last receipt?

Answer: go to sales screen, select the menu button and press open cash drawer icon.

How can i use built in scanner on sale screen?

Answer: go to sales screen, select the menu button and press open device scanner icon.

How can i hold a transaction?

Answer: go to sales screen, select the menu button and press hold icon.

How can i pick up the hold transaction?

Answer: go to sales screen, select the menu button and press unhold icon.

How can i void a transaction?

Answer: go to transaction icon on main home screen, then select transaction and click edit to your far right for option to void transaction.

How to remove extra 0 in Socket Mobile Scanner ?

Below is a socked mobile barcode scanner sheet if you can scan to remove extra 0 its adding. Also below is a support contact number for hardware support please do contact support team. Socket Mobile Scanner: 1-800-279-1390

What is the bluetooth pairing code for bixilon label printer?

Answer: 0000 (zeros).