PAX S300
Troubleshooting when PAX S300 terminal doesn’t communicate with DolphinPOS App
You can see YouTube video link of DolphinPOS for the same HERE
iPad APP
MC Print3
Troubleshooting for Non-Communicaton to DolphinPOS
Star TSP650 Ⅱ
Troubleshooting for Non-Communicaton to DolphinPOS
EPSON Kitchen Printer (TM-U220)
Troubleshooting for Non-Communicaton to DolphinPOS
Can be caused by few things first go to settings icon and click Bluetooth and see if the receipt printer is connected. If not, then you will need pair the device with the iPad which can be done by turning off the Bluetooth and printer and then turn the Bluetooth on again and printer and hold the pairing Bluetooth button behind the printer for 10 to 15 seconds and let go and select the printer till its connected. Next thing to check would be the starprint sdk icon click on it then select in the destination your current receipt printer by first selecting Bluetooth, then tsp650II, select high when open then simply select sample underneath printer, click English, click 2” (384dots), click first line En 2” Text Receipt for a test print send command should come as success press ok and log back into your dolphin pos application.
Can be caused by a few things first go to settings icon click on Bluetooth then see if your barcode scanning device is connected or not, if not than you will need to turn of your barcode scanning device and Bluetooth and turn both on again and try to click on barcode scanner device on iPad to pair. Connect Apple iOS device in Application Mode Please check with your scanner application vendor or visit www.socketmobile.com/appstore to confirm your scanner-enabled application supports the scanner. If you are using the scanner with an Apple iOS device and a scanner-enabled Application that does not provide instructions how to connect your scanner, please use the following steps.
Go to setup on the app select card and then select configure pinpad make sure all data points are there such as prefilled device id and merchant id and terminal id and operator id and pinpad id is 0 and then press configure pinpad red button to reconnect to the pinpad can take few minutes. Make sure your internet is not open access as it might cause pinpad to lose connection so have secured internet at your location to avoid getting disconnected.